Privacy policy

 

Last updated 11th October 2024

Introduction

This Privacy Policy applies to Starbucks New Zealand (Company Number 5749148), owned by Tahua Partners Limited, a wholly New Zealand owned company.

In this Privacy Policy, we may refer to the entities above or any one of them as "we", "us", "our" or "Group".

We take your privacy seriously, and the purpose of this Privacy Policy is to inform you about our collection, use, and disclosure of any personal information that we may hold about you, including how we ensure the accuracy, integrity, and security of such information. 

This Privacy Policy should be read in conjunction with the agreement under which you engaged with us, our [Terms], and any terms and conditions provided to you.

Within this Privacy Policy we explain how we manage your Personal Information when you interact with us.

Please read this Privacy Policy carefully and contact us if you have any questions – our contact details are at the end of this Privacy Policy.

We are bound by this Privacy Policy and the requirements of privacy laws, including the Privacy Act, which regulates how we may collect, use, disclose, and store Personal Information, as well as how individuals may exercise their rights or options regarding the Personal Information held about them.

By using or accessing our website and/or any of our services, or by providing any personal information (directly, through our website or otherwise), you will be deemed to have agreed to this Privacy Policy.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Updated versions of this policy will be posted on our website. We advise you to check back frequently to see any updates or changes. The latest version and publication date will always be clearly marked. If we make any significant changes, we will provide you with reasonable notice by informing you through our websites, apps and/or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this Privacy Policy.

1.     What Personal Information We Collect

The term “Personal Information” in this policy aligns with the New Zealand Privacy Act 2020 (“Privacy Act”), generally covering any information that can identify you.

Types of Personal Information We Collect:

  • Basic Contact Information: Name, address, contact details (e.g., phone, email), and, in some cases, age, gender, and date of birth.
  • Purchase Information: Details of items purchased, payment information, and tokenized card data for transactions.
  • In-store Data: Video footage, still images from CCTV in stores, drive-thru, and car parks where CCTV is operational, and vehicle number plate data (for stores using ANPR systems).
  • Website/App Usage: Information from visits to our website or app, including IP address, browser details, device settings, page interaction information, and usage analytics.
  • Wi-Fi Access: Information collected when using in-store Wi-Fi, including name, email, device identifier, and marketing preferences.
  • Social Media and Communications: Information from interactions with our social media, customer service, chatbots, or any direct correspondence (e.g., phone, email, social media).

Third-Party Information Collection: We may also collect information from publicly available sources and authorized third parties, such as credit agencies, advertisers (e.g., Meta, Google), mailing lists, and contractors. Where applicable, we ensure third-party sources have necessary consents and authorizations for data use.

 2. What Personal Information Do Others Collect?

If you use our website while logged into certain third-party services, these services may collect information about your browsing activity according to their own privacy policies. These services include, but are not limited to:

 We use Google Analytics to collect information about your browsing habits whilst using our services. As detailed within Google’s Privacy Policy, Google may share this information publicly and with their partners.

3. Why We Collect Your Personal Information

 We use your Personal Information to:

  • Facilitate purchases, process orders, and manage administrative tasks.
  • Provide customer service, answer inquiries, and support user interactions.
  • Administer promotions, events, and competitions.
  • Personalize marketing and inform you of promotions, product updates, and special offers.
  • Conduct research and data analysis to improve our products and services.
  • Ensure compliance with legal obligations, address complaints, and manage any disputes.
  • Manage the security and operation of our website and systems.

 4. Cookies and Web Analytics

We use cookies on our website where they are required for particular features to work – for example, if you are logged-in to your account, to keep you logged-in whilst you shop. We don’t want you to waste any time! We don't do anything sneaky or nasty with cookies, just things to make things better - honest.

We also use tracking cookies in our emails to help tailor our offers and promotions for you. If you prefer, you can opt out of these tracking cookies without affecting your ability to use our site.

Most web browsers allow you to set some control over cookies in your browser settings. This includes deleting them from your browser or disabling them altogether. If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our site.

5. How we use your personal information

When you consent to receive marketing communications, we may send you promotional materials via email, text, or app notifications. Your information will be disclosed only to authorized personnel and service providers necessary for our operations.