Refund policy

Last updated 9 October 2023
  1. You are required to notify us if you believe that any product has been lost or damaged in transit, or faulty or defective, or do not otherwise meet your expectations. Where appropriate we will use reasonable endeavours to make enquiries or claims with the shipping company and any other third parties as may be appropriate. If, in our absolute discretion, we are satisfied that the product(s) have been so lost or damaged in transit, or are otherwise faulty or defective, we will allow you the option to receive a replacement or refund. It is at our discretion to offer you both or either option. If you have not notified us of any such loss, damage, fault or defect within 14 days of receipt of goods, you will be deemed to have accepted the products, subject only to any warranties or your rights under New Zealand consumer law.
  2. When making any claim for exchange or refund, we reserve the right to require that a sales receipt be produced to us as proof of purchase.
  3. All gift items must be returned together with the returned products, otherwise the retail value of the gift item will be deducted from the refund.
  4. For the avoidance of doubt, these Terms are not intended to exclude, restrict or modify any rights that you may have under New Zealand consumer law, and where you are a consumer (for the purposes of the Consumer Guarantees Act 1993), these Terms of Use are not intended to constitute the contracting out of the Consumer Guarantees Act 1993.
  5. If you use the Online Store for business or commercial purposes or you place an order in trade, then you agree that the Consumer Guarantees Act 1993 shall not apply to your use of the Online Store or any such order.
  6. Any return, refund, or exchange of purchases made via the online store cannot be processed from our physical store locations and must be requested via our online store's contact process.